Job Application

We need an ambitious, responsible and self-motivated individual to fill the following vacancy that exists at our Head Office in Cape Town.  This position offers great growth potential. 

Job at a Glance:

As the Junior Call Centre Agent, you will be required to render client service by responding, processing and resolving customer requests and queries via telephone, Freshdesk and Freshchat. You will be required to provide clients with information regarding Crazy store products, reduce risk through adhering to internal process. You will also be required to deliver a consistent, quality client experience by providing service and support.

What Will You Do?

• Answer calls and respond to tickets
• Maintain desk SLA through adherence to schedules, defined processes and workplan
• Follow-up on customer calls where necessary
• Document all call information according to standard operating procedures provide customers with accurate product and service information in an efficient manner

 What Will You Bring to the Table?

• Grade 12 (Required)
• Business acumen a necessity and a prerequisite to performing the work function
• Computer literate – MS Office (Excel, Word & Outlook)
• Accurate with attention to detail
• Good communication skills (Oral & Written)
• Good telephonic skills to deal with customers, stores and operations managers
• Ability to work under pressure
• Highly organized
• You will need to be a team player with the ability to get along with others
• The position will require a self-motivated individual, with high levels of commitment and a good work ethic

Correspondence will only be entered into with candidates who reach the short list. Should we not contact you within two weeks from the closing date, please consider your application as unsuccessful.